Custom domain illustration

Add a new custom domain

Go to the Custom Domains tab (https://sqr.co/domains)
Click on the "+ Connect custom domain" button (https://sqr.co/domain-create)
Fill in the required fields, most of our customers use a subdomain eg. QR.domain.com this way they can keep using the main domain. Don't use a domain address that is already in use.
The Custom index URL is the page where your visitors will land if the custom slug is empty. You can also leave this empty to show the Short QR homepage.
The Custom 404 URL is the page where your customers will land if the dynamic link is not working. You can also leave this empty to show the Short QR 404 page.
When you're done filling in the fields hit the "Create" button to save your custom domain settings.

Setup DNS records

Now that we set up your custom domain in your SQR dashboard, it's time to add the DNS record to your hosting provider. You can use both or just use the CNAME record because some hosting providers won't allow both records.

The Short QR team will now get notified of your submission and we will manually connect your custom domain.

Domain status

The status of your domain is pending when you edit or submit your new custom domain. Normally after you submit a custom domain it can take up to 24 hours to be active in your dashboard and for the DNS to be fully synced. If it took longer than one business day for us to reach out to you and the domain is still pending, please contact us for an update. Currently, the Short QR team is adding all custom domains manually so depending on the time and day of the week this can take a few hours for our team to check and activate your domain.

If you go to your Custom Domains tab you can see the status of your custom domain, when the status is active your custom domain is ready to be connected and used in the dynamic links tab.

This process can sometimes take up to 24 hours to be fully synced and ready.

Example subdomain

Type Host Value TTL
A QR 66.29.134.71 Automatic
CNAME QR sqr.co Automatic

Note that you can also just use the CNAME record some hosting providers won't allow both records.

Example main domain

Type Host Value TTL
A @ 66.29.134.71 Automatic
CNAME @ sqr.co Automatic

Note that you can also just use the CNAME record some hosting providers won't allow both records.

Common mistakes

  • Don't use a domain that is already in use, if your main domain address is already in use, then you can use a subdomain like qr.domain.com
  • If your hosting provider doesn't allow you to add both an A & CNAME record, then can also just use the CNAME record.
  • Make sure you add the right DNS records to your hosting. If you're not sure you can always send this article to your hosting provider and they can add the right DNS records for you.
  • It can be that after your domain is approved it's not secured yet. For the SSL certificate to be fully synced can take a few hours. What also can help is to clear the cache of your browser.

Check your SSL Certificate status or Check your DNS settings to troubleshoot your domain.

If you need any help setting up your custom domain please reach out via our contact form.